Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next working day.

UK Shipping

Estimated delivery time: 2–5 business days after dispatch.

Shipping costs are calculated at checkout unless a promotional offer applies.

International Shipping

Estimated delivery time: 5–14 business days depending on destination.

International shipping costs are calculated at checkout.

Tracking

All eligible shipments include tracking information sent via email once dispatched.

Customs & Duties

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

Delays

While we strive to ensure timely delivery, Umbrella Outdoors is not responsible for delays caused by couriers, customs clearance, or unforeseen circumstances.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours so we can investigate and assist you.