Return Policy

At Umbrella, we strive to ensure your satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase or if there is a manufacturing fault or defect, we are here to help.

Eligibility for Return

– You may return any product within 30 days of receiving it if you are not satisfied or if there is a defect or manufacturing issue.
– To initiate a return, please send an email to info@umbrellaoutdoors.co.uk within 30 days of delivery. Include your order number and attach clear photos showing the product and any defects or issues.

Conditions for Return:

– The product must not be used and should be in its original packaging with all accessories included.
– Products that show signs of use will not be eligible for a refund or exchange.

Processing Your Return:

– Once we receive your email and assess the issue, we will provide you with further instructions on how to return the product.
– Upon receiving and inspecting the returned product, we will process your refund or exchange within 7 business days.

If you have any questions about this policy or need assistance, feel free to contact us at info@umbrellaoutdoors.co.uk