FAQs

1. How long does order processing take?

Orders are processed within 1–3 business days (excluding weekends and public holidays).

2. How long does delivery take within the UK?

Standard UK delivery typically takes 2–5 business days after dispatch.

3. Do you ship internationally?

Yes, we ship internationally. Delivery times vary depending on destination.

4. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

5. Can I cancel or change my order?

Orders can be modified or cancelled within 12 hours of being placed. Please contact us as soon as possible.

6. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.

7. Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

8. What payment methods do you accept?

We accept major credit/debit cards and secure payment methods available at checkout.

9. What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item, and we will resolve the issue promptly.